Voice Phishing (Vishing) in Call Centers: The Hidden Threat Exposed π¨
π Real Incident: The Call Center Heist that Shook a Bank In 2021, a leading Indian bank fell victim to a vishing scam that compromised hundreds of customer accounts. Attackers, masquerading as bank officials, called unsuspecting customers, deftly extracting one-time passwords (OTPs) and personal identification numbers (PINs). The fraudulent operation ran through a professional-looking call center, complete with background noise simulations and well-trained social engineers. Within days, millions were siphoned out of customer accounts. The attack highlighted an alarming reality: call centers, often trusted entry points for customer support, can inadvertently become a cybercrime's launchpad. π― Target: Large public and private sector banks π Technique: Social engineering and impersonation π° Impact: Financial losses & regulatory backlash π¦ Understanding Voice Phishing (Vishing) in Call Centers Vishing , short for “voice phishing,” is a cybercrime variant wherein ...